These Terms and Conditions govern the use of our services at Cool Vibes Taxi and Tours. By booking a tour with us, you agree to abide by the following terms.
1. Booking and Payment
- All bookings must be made in advance through our official booking channels (website, phone, or email).
- Full payment or a deposit (as specified) is required to confirm your reservation. Payments can be made via accepted methods (credit/debit cards, bank transfer, etc.).
- Tour prices are subject to change without prior notice, but confirmed bookings will not be affected.
2. Cancellation Policy
Please refer to our Cancellation Policy section for detailed information regarding cancellations, refunds, and no-shows.
3. Health and Safety
- Participants must follow all safety instructions provided by our guides and staff during the tour.
- It is your responsibility to inform us of any medical conditions or special requirements prior to booking.
- Participants must be physically capable of participating in the tour activities. Certain tours may have age, weight, and fitness restrictions for safety reasons.
- Cool Vibes Taxi and Tours reserves the right to refuse service to anyone who is deemed to be unfit for participation due to health or safety concerns.
4. Liability and Insurance
- Cool Vibes Taxi and Tours is not liable for any injury, loss, or damage to personal property that occurs during the tour, unless caused by our negligence.
- We strongly recommend that all guests obtain travel insurance to cover any unforeseen circumstances.
- Participants agree to indemnify and hold Cool Vibes Taxi and Tours harmless from any liability arising from their participation in tours or activities.
5. Tour Modifications and Cancellations
- While we strive to provide the services as described, we reserve the right to make modifications to the tour itineraries due to unforeseen circumstances (e.g., weather, safety concerns, or other factors).
- If a tour is canceled by us, we will offer a full refund or the option to reschedule the tour.
6. Code of Conduct
- We expect all participants to behave responsibly and respectfully towards our staff, other guests, and the environment during the tour.
- Any participant engaging in inappropriate behavior (e.g., harassment, disruptive actions) will be asked to leave the tour, and no refund will be provided.
7. Photography and Media
- Participants agree that Cool Vibes Taxi and Tours may use photographs and video recordings taken during the tour for promotional purposes (e.g., social media, website, brochures) without compensation.
- If you do not wish to have your image used, please notify us before or during the tour.
8. Personal Belongings
- Cool Vibes Taxi and Tours is not responsible for lost, stolen, or damaged personal belongings during the tour. We recommend leaving valuables at your accommodation or in a safe place.
9. Customer Feedback
- We value your feedback and encourage you to share your experience with us. If you have any concerns or suggestions, please contact our customer service team.
10. Privacy Policy
- We are committed to protecting your privacy and will not share your personal information with third parties without your consent, except as required by law or for the provision of services related to your tour. For more information, please refer to our Privacy Policy.
11. Governing Law
- These Terms and Conditions are governed by the laws of [St. Lucia], and any disputes will be handled in accordance with the local legal jurisdiction.
12. Acceptance of Terms
By making a booking, you acknowledge that you have read, understood, and agree to the terms and conditions outlined above.
For any questions or clarifications, please contact us at coolvybestaxi@gmail.com.
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