Effective Date: May 27, 2024
Company: Cool Vibes Taxi and Tours
Email: coolvybestaxi@gmail.com
1. What We Collect
We collect only necessary information:
- Contact Details: Name, email, phone number
- Booking Information: Pickup/drop-off locations, dates, preferences
- Payment Data: Securely processed through third-party providers
- Communication Records: Emails, messages, feedback
2. How We Use Your Information
- To provide and manage your bookings
- To communicate about reservations and updates
- To process payments securely
- To improve our services
- To comply with legal requirements
3. Data Protection
- We never sell your data to third parties
- Payment information is encrypted and secure
- Access is restricted to authorized personnel only
- We retain data only as long as necessary for legal/business purposes
4. Your Rights
- Access: Request what data we have about you
- Correction: Update inaccurate information
- Deletion: Request removal of your data (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications
5. Third-Party Services
We may use trusted partners for:
- Payment processing (Stripe, PayPal)
- Email communications
- Website analytics (anonymous data only)
6. Cookies
Our website uses minimal cookies for:
- Basic website functionality
- Improving user experience
- No intrusive tracking or advertising cookies
7. Data Sharing
We only share data when necessary:
- With drivers to fulfill your booking
- With authorities if required by law
- With payment processors to complete transactions
8. Contact & Complaints
For privacy concerns or data requests:
Email: coolvybestaxi@gmail.com
Response Time: Within 7 business days
Key Commitments
- ✅ Transparency: We’re clear about what we collect and why
- ✅ Security: We protect your information with appropriate measures
- ✅ Respect: We value your privacy and handle data responsibly
- ✅ Control: You have rights over your personal information
